MHD Ventures
Shipping & Delivery Policy
MHD Ventures currently provides delivery services within Bangladesh only.
Because MHD Ventures operates multiple consumer ventures and product categories, delivery arrangements may differ according to the product, delivery location, order size, availability of local fulfilment facilities and other operational requirements.
This Shipping & Delivery Policy establishes the general delivery framework applicable across MHD Ventures. Individual ventures, products or orders may have additional delivery conditions where necessary, which will be communicated to the customer before or at the time of purchase.
MHD Ventures conducts its digital-commerce activities in accordance with applicable laws and regulations of Bangladesh, including the Digital Commerce Operation Guidelines 2021 and applicable courier and delivery regulations.
- Delivery Coverage
MHD Ventures delivers orders within Bangladesh.
Delivery availability may vary depending on the product, delivery location and operational feasibility. Certain products or services may have specific delivery areas or arrangements, which will be stated on the applicable product or venture page.
MHD Ventures does not currently provide international delivery unless specifically stated for a particular product or service.
- How MHD Ventures Delivers Orders
MHD Ventures may fulfil deliveries through one of two primary methods:
MHD Delivery Network
Where MHD Ventures has its own delivery hub, stock point or delivery operation serving the relevant area, the order may be delivered directly through MHD Ventures’ own personnel.
This allows MHD Ventures to maintain greater control over the delivery process, including order information, delivery communication, local fulfilment and customer assistance.
Delivery Partners
Where MHD Ventures does not operate its own delivery facility or delivery network in a particular location, the order may be assigned to an appropriate third-party delivery or courier partner.
In such cases, the physical transportation and delivery of the parcel will be performed according to the operating procedures, service conditions and applicable regulations of the assigned delivery partner.
MHD Ventures will provide the delivery partner with the information reasonably required to fulfil the order.
- Delivery Charges
Applicable delivery charges, if any, will be communicated to the customer before the order is confirmed.
Delivery charges may vary according to factors including:
- delivery location;
- product type;
- parcel size or weight;
- order value;
- delivery method;
- delivery speed; and
- applicable delivery-partner charges.
Where MHD Ventures offers free delivery, the applicable order or product page will state the relevant terms.
Where delivery or fulfilment costs are incorporated into the product price rather than shown separately, the applicable product price will constitute the amount communicated to the customer.
- Order Processing and Dispatch
MHD Ventures will process confirmed orders according to the applicable product and fulfilment arrangements.
Where the full product price has been paid in advance, MHD Ventures will comply with the applicable delivery requirements under the Digital Commerce Operation Guidelines 2021, including the applicable requirement concerning handover of the product to the delivery person or delivery agency.
Where an order is subject to confirmation, verification or another pre-dispatch requirement, the applicable delivery period will be considered in accordance with the confirmed order and applicable law.
Customers will be provided with appropriate order or dispatch information through available communication channels where applicable.
- General Delivery Time
MHD Ventures aims to deliver orders within the delivery period communicated at the time of purchase.
For orders where the full product price has been paid in advance, MHD Ventures will observe the applicable delivery time requirements under the Digital Commerce Operation Guidelines 2021.
As a general framework, the guideline provides for delivery within:
- up to 5 days where the customer and seller are located in the same city; and
- up to 10 days where the customer and seller are located in different cities or areas,
subject to the applicable conditions of the guideline.
Certain products may have shorter or specifically stated delivery periods.
Where a different delivery period is applicable to a particular product, venture or order, that period will be communicated to the customer before or at the time of purchase.
- Delivery Tracking and Communication
Where tracking is available through MHD Ventures or its assigned delivery partner, relevant tracking information may be provided to the customer.
Depending on the delivery method, customers may receive updates relating to:
- order confirmation;
- dispatch;
- handover to the delivery partner;
- arrival at a local delivery facility;
- out-for-delivery status; and
- successful delivery or delivery attempt.
The exact tracking facilities available may vary according to the delivery method and delivery partner.
- Customer Responsibilities
Customers are responsible for providing accurate and complete delivery information, including where applicable:
- customer name;
- contact telephone number;
- delivery address;
- area or locality;
- apartment, floor, building or other identifying information; and
- an accurate map location or pin where requested.
Customers should remain reasonably reachable during the expected delivery period.
Providing incomplete or inaccurate information may result in delivery delay, an unsuccessful delivery attempt or additional delivery arrangements.
MHD Ventures will make reasonable efforts to contact the customer where clarification is required.
- Use of Location Information
Where a customer provides a map location or other digital location information, MHD Ventures or its delivery personnel may use that information for the purpose of completing the delivery.
Where MHD operates its own delivery service, delivery personnel may use available navigation and order information to locate the delivery destination.
Where a third-party delivery partner is used, the relevant location and contact information may be shared with that delivery partner to the extent reasonably necessary to complete the order, subject to MHD Ventures’ Privacy Policy and applicable law.
- Delivery Attempts
A delivery may require one or more reasonable attempts depending on the delivery method and circumstances.
If a customer is unavailable, unreachable, provides an inaccurate address or otherwise prevents a successful delivery, the delivery partner or MHD delivery team may follow its applicable operational procedure.
Where an additional delivery attempt or return shipment creates an additional charge, the applicable treatment of that cost will be determined according to the order terms, applicable product policy and applicable law.
- Delivery Delays
MHD Ventures aims to provide accurate delivery expectations but actual delivery time may occasionally be affected by circumstances outside the company’s reasonable control.
Examples may include:
- severe weather;
- flooding;
- road or transport disruption;
- public disturbance;
- natural disasters;
- operational disruption;
- unusually high delivery volume;
- delivery-partner disruption;
- incorrect or incomplete customer information; or
- other circumstances beyond reasonable control.
Where a significant delay becomes known, MHD Ventures will make reasonable efforts to inform the customer and take appropriate action in accordance with applicable law and the applicable order terms.
- Delivery Through Third-Party Partners
When a third-party courier or delivery service is used, that partner will be responsible for the physical transportation and delivery operation according to its applicable service conditions and regulatory obligations.
MHD Ventures may rely on the partner’s operational systems for matters such as:
- parcel movement;
- delivery routing;
- delivery attempts;
- tracking;
- proof of delivery;
- cash collection, where applicable; and
- return transportation.
Where a delivery issue affects an MHD customer, MHD Ventures will assist the customer through the applicable process and coordinate with the delivery partner where appropriate.
- Customer Inspection at Delivery
Where the nature of the product permits reasonable inspection at the time of delivery, customers are encouraged to check the parcel and product for obvious external damage or apparent discrepancies before accepting it.
The applicable product-specific policy may establish additional inspection or acceptance requirements.
A customer should report any apparent delivery damage, missing item or obvious discrepancy as soon as reasonably possible so that MHD Ventures can investigate the matter with the customer and, where applicable, the delivery partner.
This section does not limit any mandatory right or remedy available to a customer under applicable law or the applicable Return, Refund & Replacement Policy.
- Failed or Refused Delivery
An order may be considered an unsuccessful delivery where the customer is unavailable or unreachable, provides an incorrect or incomplete delivery address or contact information, does not respond to reasonable delivery attempts, refuses to receive the order, changes their mind after dispatch, or otherwise prevents completion of the delivery for reasons not attributable to MHD Ventures.
Where the unsuccessful delivery is caused by the customer or arises from a customer-initiated change after dispatch, the applicable delivery, return transportation, packing or other fulfilment costs may be borne by the customer, subject to the applicable product policy and applicable law.
For example, such circumstances may include:
- the customer changes their mind after the order has been dispatched;
- the customer refuses to receive an otherwise correctly supplied order;
- the customer cannot be reached using the contact information provided;
- the customer is unavailable after reasonable delivery attempts;
- the customer provides an incorrect, incomplete or unusable delivery address; or
- the customer otherwise prevents the agreed delivery from being completed.
Where applicable, such delivery or return costs may be deducted from any eligible refund or may be payable by the customer separately.
However, these costs will not be charged to the customer where the applicable order, product policy or promotional offer expressly provides free delivery, free return or another benefit covering those costs.
MHD Ventures may offer free delivery, reduced delivery charges or other shipping benefits from time to time. Such offers may be subject to specific conditions, product restrictions, geographic limitations, minimum order values or promotional periods. The terms applicable to the customer’s order will be those communicated at the time of purchase.
Customers are therefore advised to review the applicable Shipping & Delivery terms and the relevant Return, Refund & Replacement terms before placing an order.
Where a delivery fails because of an error, defect, incorrect product, incorrect address information caused by MHD Ventures, or another circumstance attributable to MHD Ventures, the applicable cost will be handled by MHD Ventures in accordance with the applicable product policy and law.
Where a customer refuses an order after dispatch, delivery personnel are not authorised to negotiate an unauthorised change to the confirmed product price or other commercial terms at the point of delivery.
- Delivery and Return Costs
Delivery costs are incurred according to the delivery arrangement applicable to the order.
Where MHD Ventures is responsible for a product or delivery error, MHD Ventures will bear the applicable costs that it is required to bear under law or the applicable product policy.
Where a customer voluntarily cancels, refuses or returns an order for reasons not attributable to MHD Ventures, any applicable delivery, return or fulfilment costs may be treated according to the terms communicated to the customer before or at the time of purchase.
No cost will be imposed on a customer where applicable law requires MHD Ventures to bear that cost.
- Delivery of Replacement Products
Where MHD Ventures approves a replacement because of an error, defect, damage or other issue attributable to MHD Ventures, the applicable replacement delivery arrangement will be determined according to the circumstances and the relevant product policy.
Where MHD Ventures is responsible for the issue, the customer will not be required to bear costs that MHD Ventures is legally or contractually responsible for bearing.
MHD Ventures may, at its discretion, provide additional delivery or replacement assistance beyond the minimum applicable requirement where it considers doing so reasonable.
- Delivery Partners and Their Terms
MHD Ventures may work with different delivery and courier partners depending on location, product, service availability and operational requirements.
Each delivery partner may have its own:
- service area;
- delivery schedule;
- parcel limitations;
- tracking system;
- delivery procedures;
- charges;
- claims process; and
- operational terms.
Where such a partner is used, its applicable operational procedures will apply to the transportation service, together with all applicable laws and regulations.
MHD Ventures may change or assign delivery partners according to operational requirements without requiring a change to the customer’s confirmed product price or order terms, except where the change materially affects an agreed service condition.
- Compliance With Applicable Law
MHD Ventures operates its delivery arrangements in accordance with applicable laws and regulations of Bangladesh, including the Digital Commerce Operation Guidelines 2021 and applicable regulations governing courier and delivery services.
Nothing in this policy is intended to remove, restrict or override any mandatory right or protection available to a customer under applicable law.
Where a legal requirement differs from a provision of this policy, the applicable legal requirement will prevail.
- Relationship With MHD Ventures’ Return & Refund Policy
This Shipping & Delivery Policy should be read together with the MHD Ventures General Return, Refund & Replacement Policy.
Where a particular venture or product has a specific shipping, delivery, return, replacement or refund policy, that specific policy may provide additional conditions or services applicable to that product.
Such product-specific terms will not override any mandatory legal right or obligation.
- Changes to This Policy
MHD Ventures may update this Shipping & Delivery Policy from time to time to reflect changes in its ventures, delivery network, delivery partners, operational procedures or applicable laws and regulations.
The version applicable to a particular order will be determined according to the terms communicated or made available to the customer at the relevant time, subject to applicable law.
- Contact
For questions regarding shipping, delivery, tracking or delivery-related assistance, customers may contact MHD Ventures through the contact details published on this website or through the communication channel provided with the order.
Please provide the order number and relevant delivery information wherever possible so that we can identify and assist with the order efficiently.
MHD Ventures
43, Abdul Aziz Lane, Lalbagh, Dhaka, Bangladesh.
+8801993-646983
[email protected]